Shipping & Returns
When will my product be shipped?
Orders are typically processed and shipped out via common carrier within five business days and are typically delivered within one to ten business days, depending on your shipping address. In the event of extreme weather, your product may be held until it is safe to ship.
If your order is a "pre-order" your product will be shipped when available.
How does shipping work?
Products are shipped via common carrier by the licensee making the shipment to you. The purchase of alcohol by persons under the age of 21 is prohibited by law. We require that an adult 21 years of age or older sign for the product upon receipt. If no adult is available to sign for the product, the product will not be delivered and the carrier will leave a door tag notifying you that a delivery was attempted. After three attempts, the package will be returned. Therefore, we strongly suggest that you have the products delivered to a business address. Please note that delivery to P.O. boxes is not possible.
Should I ship to my home or work address?
We strongly encourage you to ship to your work address, as an adult 21 years of age or older must sign for the product upon delivery.
Can I request a postponed shipping date?
We’re happy to postpone shipping your order to a date that’s more convenient for you. If you would like to modify any part of our standard shipping procedure, just contact us at firstname.lastname@example.org prior to placing the order.
Where can you ship products?
Due to restrictive regulations in certain states, we cannot accept orders for shipment to the following locations: Alabama, Alaska, Arkansas, Delaware, Hawaii, Illinois, Iowa, Kentucky, Maryland, Massachusetts, Mississippi, Montana, New Hampshire, New Mexico, North Dakota, Oklahoma, Rhode Island, South Dakota, Tennessee, Texas, Utah. Call if you have questions
Can I track my order?
Yes. When your product is shipped, we will send you a confirmation email with the tracking information.
What if my tracking number doesn’t work?
Tracking information may take up to 72 hours to go live on a common courier’s system from the time you receive your shipment notification email. If your tracking number has not become live after that time, please email us and we will be happy to investigate.
Can I return my order?
Unfortunately, we don't allow returns for just any old reason. However, we are committed to customer satisfaction, so if you experience a problem with your order, please let us know. If you find any errors with the product(s) you receive, or receive damaged goods, please email us. If we can make it right, we will (in accordance with applicable law.).
What if my product is damaged?
We are committed to customer satisfaction and will do everything possible to make sure your expectations are exceeded with Beast Masters Club. In the rare event that a product arrives damaged, contact us at email@example.com and we’ll make it right.
I ordered multiple products but I only received some of them. What happened?
We source products from all over the world and they are sold to you by many different U.S. licensees. If you order multiple products, they may be shipped from different locations and at different times. As a result, you may receive multiple packages for each order. When a product is shipped, we will send you an email with a tracking number for that product.